Jochem is an AI-powered solution designed to provide instant answers to customer and employee queries directly within your toolstack. This innovative tool aims to streamline second-line support by offering quick responses and continuously enhancing your knowledge base. Jochem helps reduce the time spent searching for answers, ensuring that users get accurate information promptly.

By leveraging smart matching based on expertise, Jochem directs queries to the most knowledgeable individuals when necessary. This approach minimizes the need to manually search for the right person, allowing for more efficient query resolution. Additionally, Jochem captures new knowledge from experts and integrates it back into the knowledge base, promoting continuous learning and improvement.