Knowmax is an AI-guided knowledge management platform designed to enhance customer experience (CX) by providing accurate, contextual knowledge across various touchpoints. The platform aims to unify and streamline knowledge, making it easily accessible and actionable for CX teams. With features such as cognitive decision trees, visual guides, and omnichannel knowledge bases, Knowmax helps organizations deliver consistent and mistake-proof services.

The platform’s Google-like search engine allows users to access relevant information effortlessly, while its no-code cognitive decision trees facilitate the creation of simple, next-best actions for customer service. Additionally, Knowmax supports the creation of visual how-to guides, minimizing the need for repetitive explanations and enhancing self-service options.