Parabolic is an AI-powered assistant designed to streamline customer support processes. By integrating seamlessly with existing ticketing systems such as Intercom, Zendesk, and Helpscout, Parabolic ensures efficient and consistent handling of customer queries. The tool uses past interactions to auto-generate responses, significantly reducing the need for repetitive answers and enabling support agents to focus on more complex issues.
Parabolic’s AI is trained on a company’s support data, allowing it to detect user intent accurately and provide appropriate responses. It can handle both generalizable tickets and customer-specific inquiries, offering a versatile solution for a wide range of support scenarios. This functionality not only improves response times but also enhances the overall customer experience.